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Your Recommender Isn't Receiving Email Requests

Last Updated: Aug 01, 2016 04:39PM CDT

If your recommenders are not receiving the system-generated emails sent from SlideRoom when you add them as a Reference, please have them try the following:

  1. Check their email account's spam and junk folders

  2. Add notifications@slideroom.com as a contact in their email address book

  3. Add SlideRoom as a trusted email domain in their email address book*

*To make sure SlideRoom messages aren’t blocked by your recommender's email client, they can try adjusting their email filters. Send them the following link which will outline how to do this for each of the popular email clients out there:

https://support.slideroom.com/customer/portal/articles/2323955-adding-slideroom-as-an-approved-domain​

Sometimes, if your recommender has an institutional email address, that institution's global email filters will automatically filter out emails sent from SlideRoom no matter what they do with their individual email settings. In that case, you or your recommenders are welcome to contact us at support@slideroom.com and we will make sure the issue is resolved.

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