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Reference Provider Has Not Received Request

Last Updated: Aug 01, 2016 04:03PM CDT

What do I do if my reference provider has not received the request email?

If your reference provider has not received your request, the first step is to have them check their spam folder for the email. The next step is to log in to your SlideRoom account and resend the request. To open your submission, click on the "Completed" tab in the left-hand menu, then click View next to the submission. Go to the References tab, and there you will find a "Resend" link next to any incomplete reference:

Reference Step

Once you click "Resend," the system will send out another reference request. If the problem persists and your provider still doesn't receive the email, you can follow the additional troubleshooting steps here.

If this still does not solve the problem, please have your reference provider contact us at support@slideroom.com. We will be happy to help them resolve the issue.

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